Call Center Outsourcing
Human Resources & Call Center Management
7 years of experience with Call Center business enables us to tell what is important and not for a call center to be a successful one. We have recruited, trained and nurture talented individual for Call Center for various positions, ranging from Call Center Agents, Technical Support, Call Center Manager and other positions.
Our experience in Human Resource and Call Center Management includes :
- Organization & Business Model
- Recruitment & Training
- Job Description & Responsibilities
- Training & Development
- Agent Performance
- Monitoring & coaching
- Career Path
- Reward & Recognition
Call Center Infrastructure
Rekasel also provide supporting infrastructure for call center :
- Call Center System
- Supporting Hardware & Software
- Various kinds of Telecom lines (Analog, E1, SS7, SIP, GSM etc)
- Call Center Location and Premises
Call Center Management Process
For a call center to be successful in its mission, both individual and collective performance must be constantly monitored and evaluated. That means all process within the call center must be measureable. The next process will be to evaluate and improve it. Our call center Management Process includes:
- Standard Operating Procedure
- Standard Maintenance Procedure
- Key Performance Indicator (KPI)
- Forecasting & Scheduling
