Interactive Voice Response (IVR) Server

Interactive Voice Response (IVR) is an interactive computer program which can be accessed through telephone. This computer program is consisted of several voice menus. The voice menus consists of some instructions and options which can be selected by callers using numbers on their telephone.

Vocarity VoiceStream is an Interactive Voice Response (IVR) system that is designed to deliver your telephony services to your customer. Vocarity VoiceStream is capable to run any telephony or fax application such as Product Information, Phone Banking, Calling Card, Pooling System, Billing Information, etc., easily and fast. Vocarity VoiceStream can also integrated with many existing database system and applications.

With IVR sytem installed, the customer can call to the system at any time. The system will play greeting and prompts, guiding the cutomers through menus to select the requested information using telephone key pad. The requested information will be played back or faxed to customer. Vocarity VoiceStream enable your company to deliver 24x7 hours a week service without interruption or any need for human operator.

Vocarity VoiceStream uses script based programming, which is designed to reduce application development time to a very short time. Application can be written from scratch in days instead of weeks. Subsequent application modification can be made in hours instead of days, even with the system still running. We also offer application development training, so that your company can create, change and maintain your customer application themselves. This will save the time and money to roll out new applications and maintain the existing ones.

Features:

• Flexible. Each Vocarity VoiceStream system can be connected to either analog and digital interface.
• Multilanguage Menu. Vocarity VoiceStream supports multilanguage application, for example English and Indonesian.
• Easy, Rapid and Flexible Customization. Vocarity VoiceStream was designed to support script-based application development that enables new applicaiotn script to be run without any compiling, thus saving time and money.
• Universal Database Connectivity. Vocarity IVR Server supports a wide number of commonly used database systems (MS SQL, MS Access, MS Foxpro, dBase, Sybase, Paradox, Oracle, XBase, RDBMS, Interbase, etc).
• Virtually Unlimited Menu. Our Vocarity VoiceStream can contain unlimited number of menu in its application software, a feature that enable you to create a complex application for your service.
• Protocol Independent. Vocarity VoiceStream is not dependent to the model of analog/digital hardware employed in the existing system.
• Reliable Aftersales Service. We are comitted to deliver Silver, Gold and Premium Class aftersales guarantee for maximum customer satisfaction.

Technical Information

Configuration

Example of Customer Applications

• Product Information
• Order by Phone
• Billing Information Services
• Infotainment Services
• ay by Phone for Telkom, PLN and PDAM Bills
• Voice Conference
• Phone Banking
• Calling Card
• Pooling System
• Train and Flight Schedule
• Other Customer-Related Applications